Client Services

CAP’s Case Management Services is a client-centered service performed by a trained and experienced staff in a caring and compassionate manner. Our fully trained case managers assist clients and their families in making informed decisions based on a client’s needs, abilities, resources, and preferences. CAP case management seeks to link clients with HIV/AIDS medical and support services that range from medical, lab, transportation, housing, financial assistance and other support services.


Please see our list of services below.


For more information on our Client Services please call the service center nearest you.
Belle Glade (561) 996-7059
Delray Beach (561) 274-6400
West Palm Beach (561) 472-2466


Supportive Case Management
Case managers offer advice and assistance in obtaining social, community, legal, financial and other needed services.


Comprehensive Case Management
Case managers offer a full range of client-centered services that link clients with healthcare and other services. CAP assists in the coordination and follow-up of medical care to ensure timely service delivery through on-going assessment of the client’s and other key family member’s needs and personal support systems.


AIDS Drug Assistance Program (ADAP)
ADAP provides CAP clients with assistance with HIV medication based on the State Department of Health formulary. ADAP provides HIV/AIDS related pharmaceuticals to low-income or uninsured people statewide. CAP’s Comprehensive Case Management program coordinates with ADAP for eligibility.


Primary Medical Care and Outreach/Referral to Primary Medical Care
CAP assists clients with outpatient primary medical care office visits for the treatment of HIV/AIDS. Emergency room services are not covered.


Specialty Outpatient Health Care
Based on referrals from the primary care provider, patients with HIV/AIDS can receive assistance with short term treatment of specialty medical conditions and associated diagnostic procedures.


Home Health Care
Case managers help secure home health services to clients. Services are provided by licensed health care workers (Registered Nurse, Licensed Practical Nurse, Certified Nurse Aide and Home Health Aide).


Direct Emergency Financial Assistance
Clients can receive financial assistance with expenses in the event of an emergency. Expenses are related to essential utilities and medication when other resources are not available.


Nurse Care Coordination
Case managers coordinate nurse care with clients to provide services by a registered nurse and coordinate with the client’s primary outpatient provider.


Laboratory Diagnostic Testing
CAP refers clients to HIV viral load testing and laboratory tests that are generally accepted to be medically necessary for the treatment of the HIV disease and its complications.


Mental Health Services, Assessment & Referral
Individuals with a diagnosed mental illness receive assistance mental health treatment and counseling services conducted in a group or individual setting.


Substance Abuse Assessment, Treatment and Referral/Linkage
CAP confidentially links clients experiencing problems related to the abuse of alcohol or other drugs to outpatient and inpatient licensed substance abuse treatment providers throughout the county to clients. Services include individual, family and group counseling.


Medical Transportation
Monthly and daily bus passes for Palm Tran are available for a small fee to eligible CAP clients. Cab vouchers are provided for clients to access healthcare services through authorized car service companies.


Food Pantry Vouchers Program
CAP provides food vouchers to eligible individuals living with HIV/AIDS to maintain nutritional needs.


Health Insurance Premium Assistance
In order to maintain health insurance coverage or to receive medical benefits under a health insurance program, CAP provides financial assistance to eligible individuals living with HIV/AIDS. This program assists with premium payments, co- payments and deductible coverage.


AIDS Insurance Continuation Program (AICP)
CAP provides assistance with premium payments for group, individual or COBRA insurance policies for clients who have a diagnosis of AIDS or are HIV positive with symptoms and are unable to maintain their private health insurance coverage. AICP is a Department of Health program which is managed by the Health Council of South Florida, Inc., a private, not-for-profit organization which provides health insurance coverage to CAP clients who can't afford to pay their monthly health insurance premiums because they are no longer able to work or because they are low-income working people or parents. Direct payments of up to $750 a month are paid to the client's employer or insurance company for the continuation of medical, dental, mental health and optical coverage.
AICP will also pay any fees associated with conversion of a COBRA policy to an individual insurance policy or policy upgrades. The program will also pay client co-payments and deductibles on an as-needed-basis depending on the availability of funds.  


Home and community-based services are available to individuals who are age 65+ or disabled as determined by the Office of Disability and who have a diagnosis of AIDS and opportunistic infections.


Housing Opportunities for People with AIDS (HOPWA)
HOPWA provides housing assistance and related support services to eligible CAP clients. Specifically the program offers rental assistance, short term utility and housing payments to prevent homelessness. HOPWA is funded through the City of West Palm Beach.